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1. Introduction 2. Overview of Digital Transformation 2.1 Definition and Concepts 2.2 Evolution in the Public Sector 2.3 Key Technologies Involved 2.4 Global Trends and Developments 3. Public Sector Efficiency 3.1 Measuring Efficiency 3.2 Transformational Strategies 3.3 Impact on Operational Processes 3.4 Case Studies 4. Citizen Engagement in Digital Era 4.1 Defining Citizen Engagement 4.2 Digital Tools for Engagement 4.3 Enhancing Public Participation 4.4 Barriers to Engagement 5. Comparative Analysis: Traditional vs. Digital 5.1 Performance Metrics 5.2 Cost-Effectiveness 5.3 Service Delivery Models 6. Challenges and Risks 6.1 Privacy and Security Concerns 6.2 Resistance to Change 6.3 Digital Divide Issues 7. Future Prospects and Innovations 7.1 Emerging Technologies 7.2 Policy Implications 7.3 Long-term Vision 8. Conclusion and Recommendations 8.1 Summary of Findings 8.2 Policy Recommendations 8.3 Directions for Future Research
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